Crickez Privacy Policy —
Your Data Fully Secured

1. Introduction

Crickez (crickez.xyz) is one of Bangladesh's most trusted online gaming platforms. We believe that every user's right to privacy is fundamental. This Privacy Policy explains what information Crickez collects, how it is used, who it may be shared with, and what rights you have.

By using the crickez.xyz website or creating an account, you are agreeing to this Privacy Policy. It is your responsibility to read and understand this policy. If you have any questions, our support team is always ready to help.

2. What Information We Collect

2.1 Information Collected at Registration

When you create an account on Crickez, we collect the following information:

• Full Name & Date of Birth
• Mobile Number or Email Address
• Password (stored in encrypted form)
• Preferred Currency & Language
• Referral Code (if applicable)

2.2 Information for KYC Verification

To verify your identity before processing a withdrawal, we may request additional information:

• Photo of National ID (NID) or Passport
• Selfie Photo (if required)
• Proof of address — utility bill or bank statement

2.3 Transaction-Related Information

Transaction details are automatically recorded during deposits, withdrawals, and betting activity. This includes amounts, timestamps, payment methods, and game outcomes.

2.4 Technical Information

While you use the website, we automatically collect certain technical information:

• IP Address & Device Type
• Browser Version & Operating System
• Session Duration & Page Visit Patterns
• Cookies & Local Storage Data

3. How Your Information Is Used

Crickez uses the information it collects for the following purposes:

Purpose	Types of Data Used	Legal Basis
Account Management	Name, Contact Information	Contractual Requirements
Identity Verification (KYC)	NID, Passport	Legal Obligations
Payment Processing	Transaction Information	Contractual Requirements
Fraud Prevention	IP & Device Information	Legitimate Interest
Customer Support	Communication History	Contractual Requirements
Promotional Communications	Email, Mobile	Consent

4. Cookies & Tracking

Crickez uses cookies on its website for session management, storing preferences, and improving platform performance. There are three types of cookies:

• Essential Cookies: Essential for login sessions and security. These cannot be disabled.
• Functional Cookies: Remembers your language and preferences. Can be disabled in browser settings.
• Analytics Cookies: Helps us analyse website usage. These are anonymised and optional.

You can delete existing cookies or block new ones at any time through your browser settings. Please note that doing so may affect the functionality of certain features.

5. Data Sharing Policy

Crickez does not sell your personal information. However, data may be shared in the following limited circumstances:

5.1 Payment Processors

To process deposits and withdrawals, necessary transaction information is shared with payment partners such as Mobile Banking, Nagad, Rocket, or your bank. These partners maintain their own security standards.

5.2 Legal Authorities

We may be required to share information with authorities in response to court orders, government investigations, or other legal obligations. In such cases, only the minimum necessary information is disclosed.

5.3 Security Partners

Anonymised data may be shared with trusted technology partners for fraud detection and cybersecurity purposes.

6. Data Retention Period

Crickez does not retain data beyond what is necessary. Our general policy is as follows:

• Active Account Data: Retained for as long as the account remains active.
• Transaction Records: Retained for up to 7 years as required by law.
• KYC documents: 5 years from the date of the last transaction.
• Cookie & session data: typically 30 days to 1 year.
• Support Tickets: Deleted 3 years after resolution.

Once an account is closed and any required legal retention period has elapsed, all personal data is securely deleted.

7. Your Rights

As a user of the Crickez platform, you have the following rights:

• Right to Access: You can request to know what personal information we hold about you.
• Right to Rectification: You may request corrections to any inaccurate or outdated information.
• Right to Erasure: You may request deletion of your data where there is no legal obligation to retain it.
• Right to Restrict Processing: You may request that data processing be restricted in certain situations.
• Right to Portability: You may request a copy of your data in a commonly used format.
• Right to Object: You may object to the use of your data in certain circumstances.

To exercise any of these rights, email us at [email protected]. We will respond to your request within 30 days.

8. Security Measures

Crickez maintains multiple layers of security across the platform. In addition to technical safeguards, strict organisational security policies are also enforced.

• TLS 1.3 encryption applied to all data transfers.
• Servers and databases are protected behind separate firewalls.
• We recommend keeping two-factor authentication (2FA) enabled at all times.
• Regular third-party security audits are conducted.
• Mandatory data protection training for all staff.
• Suspicious login attempts are automatically blocked.

9. Information on Minors

Crickez is strictly for users aged 18 and above. We do not knowingly collect information from minors. If an underage user registers by mistake and we become aware of it, that account and all associated data will be deleted immediately.

10. Policy Changes

Crickez may update this Privacy Policy from time to time. For any significant changes, you will be notified in advance via your registered email or mobile number. You can always check the "Last Updated" date at the top of the page to see whether the policy has changed.

Continued use of the platform after any changes will be considered acceptance of the updated policy.

11. Contact

For any questions, complaints, or requests regarding this Privacy Policy, please contact us:

• Email: [email protected]
• Live Chat: Use the chat button at the bottom right of the website.
• Support Hours: 7 days a week, 24 hours a day — assistance available in Bengali.